Frequently Asked Questions (FAQ)

Ordering & Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options displayed at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders cannot be modified or canceled once placed. Please double-check your order before checkout.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed within 2-5 business days, and shipping times vary by location:

• U.S. Orders: 4-7 business days
• International Orders: 7-20 business days (varies based on customs processing)

Q: Do you offer international shipping?
A: Yes! We ship worldwide. However, customers are responsible for any customs duties or taxes applied by their country.

Q: How do I track my order?
A: Once your order ships, you’ll receive an email with tracking information. If you don’t see it, check your spam folder or contact us.

Q: My package says delivered, but I haven’t received it. What should I do?
A: If your tracking shows the package as delivered but you haven't received it, please check with neighbors or your local post office. We are not responsible for lost or stolen packages, but you can file a claim with the carrier.

Returns & Refunds

Q: What is your return policy?
A: We accept returns only if the item is unopened and in its original condition within 7 days of delivery. Opened or used items cannot be returned.

Q: Do you offer refunds?
A: Approved returns will receive store credit or a refund to the original payment method. Shipping fees are non-refundable.

Q: My item arrived damaged. What should I do?
A: Contact us within 48 hours of delivery with photos of the damage, and we’ll review your request for a replacement or store credit.

Products & Sizing

Q: How do I know my size?
A: We provide a size guide for each product. Please check the product page for measurements before ordering.

Q: Are your products unisex?
A: Yes! Most of our products are designed to be worn by anyone, but we recommend checking the fit details on each item.

Customer Support

Q: How can I contact you?
A: You can reach us via email at [Summrforever@gmail.com]. We typically respond within 24-48 hours on business days.

Q: What are your customer support hours?
A: Monday - Friday: 9 AM - 6 PM (EST)